**Special Information and Instructions due to COVID 19**
Due to the COVID 19 Pandemic and loss of jobs to some customers in our area, we have suspended late fees for April and May. If you pay a late fee on a check or money order, it will be applied as a credit towards your next month’s bill. We will address individual customer needs for payment delays as they come. We encourage all customers to continue to pay their water bill in a timely manner but understand financial constraints during these difficult times.
We now offer online payment options! You can pay your bill by check, savings, credit card, or debit card by going online, by downloading a payment app, or calling a toll-free number. You can also view your bill online or on the mobile app.
- Click here. You’ll need to register on your first visit; after that, payments are 3 easy steps
- Pay immediately, schedule a payment or set up Auto-Pay for the amount of your bill (Auto-pays must be set up online)
- View your bill or your balance due
- Print receipts, view past payments, see status of payments, stop Auto-Pay and more
Download “PSN Payments” from the App Store® or Google Play™
- View your bill or your balance due
- If you registered online first, use those login credentials
- Call toll-free 877-885-7968
- Have your bill handy to provide your customer account number
- On the first call, you will register; after that, phone payments are 4 quick steps
>> ACH BANK DRAFT: We can draft your water bill payment directly from your bank account! If you would like to sign up for this service, please call 903-322-4741 or email firstname.lastname@example.org and we can get you signed up using your bank routing and account numbers. Bank drafts are usually completed on the 10th of each month unless it falls on a weekend, then it is completed on the following Monday.
>>PAY BY MAIL
Send a check to City of Buffalo, PO Box 219, Buffalo, TX 75831
>>PAY AT THE OFFICE
The City of Buffalo Administration office lobby will remain open for as long as we are safely able to do so. In an effort to reduce any risk to the health of our employees, we would like to encourage our citizens to use the following methods to submit payments when not using the online or postal systems:
DROP BOX: We now offer two drop box options!
Option 1: Drive-thru drop box located on the north side of the building– Checks or money orders only. No cash please. If you need to pay with cash after hours, use the drop box on the front of the building.
Option 2: Drop box on the front of the administration building– Cash, checks, or money orders. If you want to limit your contact with staff, you may place your payments in the drop box during office hours. Please use an envelope and include your payment stub (or the name shown on the account if you don’t have the stub) when using this option. Any overage on cash payments will be applied as a credit towards the next month’s bill. Drop boxes are checked twice a day during regular working hours only. They will be checked more frequently during the day if the lobby is forced to close.
If you have not received a bill or do not know your balance due, log in to your account online or call us at 903-322-4741. We know that the current health crisis is taking a toll on everyone and we will do what we can to assist our customers.
All City residential and business customers pay each month for water used. The city provides enrollment for AirMedCare membership; membership is $5.00, billed on water bill every month.
Would you like to contribute to the Buffalo Volunteer Fire Department? A voluntary contribution can be made monthly in the amount of $2.00 on your water bill and you have the option to exclude the payment whenever you need to. Contact city hall to obtain an application.
Residential sewer gallons charged for all usage.
Payment Due Dates
Utility bills are due between the 1st and 10th of each month. A 10% late charge is added to the bill, after the 10th of each month. If the 10th falls on a weekend or holiday, you have the following day to pay without a late fee. If the bill remains unpaid, service will be disconnected 10 working days after the due date. A $40.00 fee is charged for reconnection of service.
Forms of Payment
Note – Payment convenience fees apply: 2.75% (+$0.50 for payments under $100.00) for credit/debit cards; $1.00 for check/savings payments. Online bills are free.
No fee is added when paying by mail or drop box check, money order or cash. Returned checks will be charged a $30.00 fee and, if left unpaid, will result in the disconnection of water service.
TAP and DEPOSIT FEES
- Water Tap Fee – $550.00
- Sewer Tap Fee – $500.00
- Street Crossing Fee – $200.00
- Residential Homeowner – $100.00
- Residential Renter – $150.00
- Commercial – $150.00
- Dumpster Deposits are Required- Rate is dependent on the size of the dumpster.
The City of Buffalo hopes this information is helpful for you. If we can answer any questions or provide any assistance, please contact us.
For new service, please call 903-322-4741.
P. O. Box 219
Buffalo, Texas 758331
Lobby Hours: 8 am – 5 pm Monday – Friday
We use Payment Service Network to process our payments. PSN has been certified as maintaining the highest level of security as required by the credit card industry.